Terms & Conditions

Terms & Conditions

These Terms and Conditions govern the use of our platform, including our website, mobile applications, and any other services or tools we offer (collectively referred to as "Services"). By using our Services, you agree to be bound by these Terms and Conditions. If you do not accept these terms, please do not use our Services.

Acceptance of the Terms

1. These Terms and Conditions constitute a binding contract between you ("User" or "you") and us (the provider of the Services).
2. By accessing or using any part of our platform, including registering an account, making deposits or withdrawals, participating in games, accepting bonuses or promotions, or otherwise interacting with our services, you acknowledge that you have read, understand, and agree to be bound by these Terms and Conditions.
3. We reserve the right to modify these Terms and Conditions at any time without prior notice. If we do make changes, they will become effective immediately upon posting on our platform.

Eligibility requirements

1. To use our Services, you must be at least 18 years old (or the minimum age required by your jurisdiction).
2. You must not have been previously banned or restricted from using our Services.
3. Our Services are intended for users located in jurisdictions where online gaming is permitted.

Minimum Age Requirements and Geographic Restrictions

1. By accessing or using any part of our platform, you confirm that you are at least 18 years old (or the minimum age required by your jurisdiction).
2. We reserve the right to restrict access to our Services based on geographical location.
3. Our Services may not be available in certain jurisdictions due to applicable laws and regulations.

Account Registration Rules

1. To register an account, you must provide accurate personal details as requested during registration.
2. You can only create one account per user or household address (or equivalent).
3. If we suspect that multiple accounts are being used by the same individual or household, we may request additional documentation to verify your identity and separate each account.

Identity Verification and KYC

1. We use a robust Know-Your-Customer ("KYC") process to verify the identity of all users.
2. As part of our onboarding procedures, you will be required to provide valid identification documents, such as a passport or government-issued ID card.
3. Our platform is designed to monitor and analyze your account activity in real-time for any suspicious behavior.

Account Accuracy Obligations

1. You must ensure that all personal details provided during registration are accurate and up-to-date.
2. If you change address, email address, phone number or other information relevant to your user account, please update it through our platform as soon as possible.
3. We reserve the right to request updated documentation from you if there is any discrepancy in your account information.

Account Security Responsibilities

1. You must maintain the confidentiality of your login credentials and password at all times.
2. If you believe that someone else has accessed or used your user account without authorization, please notify us immediately.
3. We will not be held liable for unauthorized transactions if they occur due to a breach in security.

Restricted Behaviour and Prohibited Activities

1. You must not engage in any form of prohibited behavior while using our Services (as detailed below).
2. Examples of restricted behavior include money laundering, terrorist financing or other crimes.
3. Any activity that breaches applicable laws, regulations, or these Terms & Conditions will result in account suspension or closure.

Bonus and Promotion Rules

1. All bonuses offered by us are subject to individual terms and conditions outlined within each bonus offer.
2. Our promotions may have specific wagering requirements before you can withdraw winnings earned from a promotion.
3. If we suspect that any of our bonuses has been abused, such as in cases where accounts open for the sole purpose of receiving these incentives without actual intent to play with real money, your account will be subject to further review.

Wagering and Gameplay Conditions

1. All gaming activities are subject to standard house rules outlined on each game-specific page.
2. If a user fails to follow these conditions while playing games or participating in promotions, we reserve the right to cancel stakes or withdraw any winnings associated with said gameplay activity.
3. Upon winning a sum of money (or other reward), you must adhere to any applicable wagering requirements before withdrawing those funds.

Bonus Abuse Prevention

1. In cases where players are found using fake accounts, fake identities, deposit/withdrawal abuse, taking advantage of promotions offered in combination with real bonus offer amounts, exploiting our systems for an unfair edge (or similar forms), your account may be suspended or permanently blocked from all further access to the casino platform.
2. We maintain and update ongoing monitoring tools on all user activity for potential issues prior to identifying possible cases.

Deposits and Withdrawals

1. All deposits are made with real money, which is used only within our Services to fund gameplay activities.
2. As a condition of using these services you consent that we may use deposited funds on your behalf (without the requirement for direct permission). Please see deposit limits for more information.

Verification Before Withdrawing

1. For security purposes, all withdrawals are reviewed manually by us before payout.
2. In cases where large transactions or suspicious activity is detected (in accordance with anti-money laundering procedures), we reserve the right to request additional documentation from you prior to authorizing any withdrawal amount exceeding $2,000 (or equivalent currency denomination).

Processing and Review Procedures

1. Our processing and review of all financial transactions will be performed in a timely manner.
2. Although delays may sometimes occur due to operational reasons or external circumstances beyond our control.

Responsible Gambling Expectations

1. If you experience problems with responsible gaming, such as compulsive betting habits or financial difficulties related directly or indirectly from your participation within the casino's online services, kindly inform us of this situation promptly.
2. Our aim is to create an environment where players can engage in fun and entertaining entertainment without suffering negative consequences.

Self-Exclusion and Account Restrictions

1. We offer options for self-exclusion (where possible) if you feel unable to control gaming behavior or believe that there may be potential harm related directly from ongoing participation.
2. By engaging these processes, no withdrawals will be made until your exclusion period has expired.
3. Please note: we reserve the right at all times during a temporary restriction for reasons previously outlined above.

Game Fairness and RNG Systems

1. Our Services utilize Random Number Generation ("RNG") technology to ensure fairness in each spin or round of play.
2. Games offered are regularly audited by independent third-party testing companies such as eCOGRA.
3. We provide information on expected Return-To-Player (RTP) for most slots games on site, along with overall probability calculation details that illustrate chances at specific outcomes.

Technical Interruptions or Voided Gameplay

1. On rare occasions when unforeseen events occur, we cannot prevent temporary system breakdowns and resulting losses incurred during these periods.
2. Your deposits will not be affected, however some services may become temporarily unavailable due to our platform updates/ maintenance tasks which affect all players equally.

Suspension or Closure of Accounts

1. If you fail to comply with any terms contained within this agreement; including age restrictions or other prohibited behavior (or in the case of fraud), your account will be suspended until further notice.
2. We hold full rights to immediately terminate access based on such breach, removing balance available at that time.

Intellectual Property and Platform Ownership

1. All intellectual property rights associated with our Services are owned by Century Digital Entertainment Ltd. or its licensors (as the case may be).
2. You must not reproduce any materials from our platform without prior written consent.
3. We grant users a non-exclusive license to use our copyrighted content for your personal, non-commercial purposes while engaged within our services only.

Limitation of Liability

1. We cannot guarantee that all deposits will reach intended recipient(s) or be successfully processed according to deposited specifications because any operational failures beyond reasonable control may impede expected outcome.
2. Our company (and related businesses) shall in no way take responsibility for losses sustained as a result from playing games at our site under standard house rules, game specific settings and other such agreed conditions during game play.

Modification of Terms

1. We reserve the right to modify these terms without prior notice; although significant updates will be highlighted where needed.
2. By continuing usage after modification has been implemented into platform environment your consent shall be taken that you accept all modifications made unless contrary indicated via withdrawal or cessation of use altogether.

Contact or Support Guidance

1. Our customer support team is available 24/7 to assist with any questions, complaints, concerns and issues arising from the operation of our Services.
2. You can contact them through email, phone or live chat function within our website.

Applicable Licensing or Regulatory Oversight

1. Our license number is licensed by AGCO under permit number: Ontario Licence #000011.
2. These Terms and Conditions are governed solely by the laws of Canada without regard to its conflict of law provisions and no jurisdiction may exercise any control over them except those described in our licensing requirements.